Questions before you buy
Shipping, payment, setup, materials and warranty — the answers buyers ask for most, organised by topic.
Inline marking, specified before you order
How much is shipping?
Shipping is quoted by destination and machine size. Add your machines to a quote request and we will send an exact figure with the machine quotation.
Who pays customs duties and taxes?
Duties and taxes are set by your country. We can arrange DDP delivery with duties handled — ask for a DDP quote.
How long until my machine ships?
Most machines ship within 5–7 business days after payment clears. Sample marks are completed before dispatch.
Which countries do you ship to?
We ship worldwide. Our strongest support coverage is in Southeast Asia, Oceania and North America.
What payment methods do you accept?
Bank transfer (T/T) and PayPal for smaller orders. Larger orders are handled with a formal PI and clear terms.
Can you issue a proforma invoice (PI)?
Yes — we issue a PI for every order showing the machines, shipping and payment terms.
Can I get an invoice for my business?
Yes, business invoices are available. Provide your company name and tax details.
Do I need special training?
No. Machines arrive assembled with a configuration file and video tutorials. Most users mark their first piece within a day.
Which software do you use?
CO₂ machines run LightBurn. Fiber machines run EzCad. Ready-made profiles are in Downloads.
What computer do I need?
A standard Windows laptop is sufficient. No special hardware is required.
Can it mark stainless steel?
Yes — fiber models mark stainless steel permanently and with high contrast.
Can it engrave wood or acrylic?
Yes — CO₂ models are best for wood, acrylic, leather and similar materials.
Can it mark glass?
CO₂ models can engrave glass. Fiber models are not recommended for glass.
How often should I clean the lens?
Inspect weekly and clean when you see dust or residue. Always use the correct lens tissue and fluid.
What consumables will I need?
Mainly lens cleaning supplies and, on CO₂ models, the laser tube over its service life.
The laser fires but nothing is marked.
Usually focus, power or material. Check focus distance first, then increase power or lower speed.
The machine won't connect to software.
Check the USB cable, the driver, and the correct COM port in the software.
What does the warranty cover?
Core components are covered. Consumables and wear items are excluded. See the Warranty page for details.
How do I file a warranty claim?
Contact support with your order number and a short video of the issue. We will diagnose and arrange parts or repair.
Can I return a machine?
Returns are accepted within the stated period in unused condition. See the full policy or ask support.
If your question is not covered, contact us and we will answer directly, usually with a recommendation based on what you make.
Most common questions
- Which machine marks stainless steel? Fiber.
- Which machine engraves wood and acrylic? CO₂.
- Which machine marks plastics and glass with low heat? UV.
- How long does shipping take? Most machines ship in 5–7 days.
Browse the full laser machines range, and see the laser engraving primer for background before you buy.
Custom configurations and special materials
If none of the standard answers fit your product, we configure a proven base around the job. Tell us the material, size, volume and any marking requirement, and we recommend a source, power and fixture, then prove it on a sample.
This is how unusual materials and production jobs get solved without over-buying a machine.
Ordering, invoices and terms
We issue a proforma invoice for every order showing the machines, shipping and payment terms. Bank transfer and PayPal are accepted, with larger orders handled under a formal PI and clear terms. Duties and taxes are set by your country, and DDP delivery is available where you want duties handled for you.
Still deciding? Browse the laser machines range or read the warranty terms.
If your question is not answered on this page, contact us with your material and expected volume, and we will respond with a recommendation. Most product questions are answered the same day, and sample requests are handled as a first step toward a quote.
If a question is missing, ask us and we will add it here so the next buyer gets a faster answer too.
Send your material and code layout
Tell us what you mark and how fast, and we will confirm the technology, print area and a sample before you commit.
