Clear coverage, fast repairs
Core components are covered, wear items are stated plainly, and spares are kept in region so a fault does not become a long stop.
Coverage terms are confirmed per model at quotation, before you order.
Flying laser head on a stand
What is covered
Consumables and wear items are excluded. The table below is the summary we apply to the machines we supply.
| Component | Coverage | Notes |
|---|---|---|
| Laser source | Covered | Per stated warranty period |
| Control board & galvo | Covered | Manufacturing defects |
| Power supply | Covered | Manufacturing defects |
| Lenses & mirrors | Not covered | Consumable / wear item |
| CO₂ laser tube | Limited | Pro-rated, see terms |
| Damage in transit | Insured | Report within 72 hours with photos |
How to file a claim (RMA)
Four steps, one thread. Most claims are diagnosed and resolved without returning the machine.
Contact support
Send your order number, model and a short video showing the issue.
Remote diagnosis
Our engineer confirms the fault and the remedy — often solved on the spot.
Parts or repair
We ship the replacement part with guidance, or arrange return where needed.
Follow-up
We confirm the fix and stay available while you get back to production.
Keep the parts that wear
High-wear parts ship with every machine, and critical spares are kept in region for faster service. A small spare kit avoids waiting on a courier.
- Protective glass and cover lenses for the marking head.
- Rotary axis belts and fixture wear parts.
- Filters, tubing and cooling consumables.
- Recommended spares confirmed against your model.
Service support is handled remotely first. Send a short video of the issue and we diagnose and arrange parts or repair. This keeps downtime low for buyers in every region.
What is covered
- Core components under the warranty period
- Remote diagnostics and support
- Spare parts for high-wear items
Review the full terms on this page, and if you need a claim, contact support with your order number. For machine background, see laser technology.
Making a warranty claim
To file a claim, contact support with your order number and a short video of the fault. We diagnose the issue, confirm whether it is covered, and arrange parts or repair. Consumables and wear items are excluded, so routine lens cleaning and maintenance stay your responsibility.
Keeping your order details on file speeds up any claim.
Warranty terms in practice
The warranty covers core components, while consumables and wear items are excluded. Every machine ships with a spare parts kit for the high-wear parts, so routine maintenance does not mean waiting on a shipment. Keep your order number and a short video of any fault to make a claim quick.
For claims, contact support or review the FAQ for common questions.
We also supply spare parts for the high-wear items so you can keep the machine running between scheduled maintenance. Keeping your order number and a short fault video ready speeds up any claim, and most coverage questions are confirmed the same day.
Contact support before opening the machine, and we will confirm the next step without risking the warranty terms.
Send the order number and a video
We confirm the fault, the covered remedy and the shipping route in one reply.
